Electronic Government In Democratic Public Service In One Door Integrated Permit Handling Services Agency In The City Of Samarinda
Iman Surya, Sangkala, Muhammad Farid, Hasniati
Index Terms: Electronic government, public service, democratic, citizens
ABSTRACT: Electronic government needs to carry out in a fundamental public services of democracy. But in practice, BPPTSP (one door integrated permit service board) of Samarinda not able to perform the activities. The aim of this research described analyzing electronic government and public services in a democracy. The methodology used in this research using descriptive qualitative approach, the study was on the one door integrated permit service of Samarinda, respondents in Samarinda, the mayor head of Samarinda, the citizen, private group of government agencies and interests. Then variable measured in electronic government includes support, capacity, value and public services, including democratic information, consultancy and participation. The results of research shows that the variables measured having a deficiency and inability in accommodate aspirations built between citizens and the government in developing electronic democratic government. It is influenced by the absence of elements of liaison which is justice, diversity and access electronic between government and public services that make democratic BPPTSP the inability of the city of Samarinda to make changes in depth in an effort to build and create a public being communicative with citizens.
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