Factors Influencing Electronic Government Adoption: Perspectives Of Less Frequent Internet Users Of Pakistan
Farooq Alam Khan, Basheer Ahmad
Index Terms: Electronic Government, E-government Adoption, Adoptability Pakistan, Technology Acceptance, Technology Adoption, Technology Use, E-government users.
Abstract: Much literature on electronic government services research could be found on adoptability issues from government and service providerís point of view. Many studies have looked into adoptability factors from user perspectives and majority captured adoptability perspectives of frequent Internet users, the ones who use Internet applications for more than 10 hours a week. On the contrary the perspectives of majority of Pakistani users which use Internet applications for less than 10 hours per week are never inquired. This paper tries to fill this gap by looking into electronic government adoptability perspectives and expectations of such Internet users of Pakistan which are much greater in numbers than others. An amended UTAUT model with all its moderators is used in this study and the results demonstrate that performance level, ease of effort and social influence strongly effect behavioral intention of users in using electronic government services in Pakistan. The individualís behavioral intention along with presence of appropriate facilitating conditions triggers use behavior of users. The results show that only gender moderates majority of UTAUT relationships and accordingly a modified UTAUT model is presented. The paper provides certain insights for people making policies and academicians for performing further research while it stresses for service proliferation with special attention towards female population.
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