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IJSTR >> Volume 9 - Issue 1, January 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Measuring Determinants Of Quality Performance: Pilot Study In Sri Lankan Apparel Industry

[Full Text]



Shaguntala Durairatnam, Siong-Choy Chong, Mazuki Jusoh



Job involvement, Job satisfaction, people- related TQM, turnover intentions, quality performance.



The objective of this study is to identify measures of people- related determinants of quality performance. Drawing from socio- technical systems theory, competing values framework of organizational culture, organizational justice theory and social exchange theory the constructs and measures were delineated from extant literature. A pilot study was conducted on responses of 60 machine operator level employees of the apparel manufacturing organizations in Sri Lanka. Reliability and validity of the measures were established to ascertain the suitability of the measures to represent the constructs and test the conceptualised relationships.



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