Analysis Of Queuing System Using Single-Line Multiple Servers System: (A Case Study Of Shoprite Plaza Enugu State, Nigeria)
Ezeliora Chukwuemeka Daniel, Ogunoh Arinze Victor; Umeh Maryrose Ngozi, Mbeledeogu Njide N.
Key words: Arrival Rate, Service Rate, Waiting line, Probability, Servers, Waiting Time, System Capacity, System Utilization and Queuing System.
Abstract: The research work is to study the queuing system in Shoprite shopping plaza in Enugu State. The technique used for the analysis is an infinite single-line multiple channel technique. The used of the existing single-line multiple-channel models were absolved to analysis the data. From the result, it was observed that the number of servers needed to utilize the queuing system is five servers. The result was also recommended to the case study establishment.
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