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The Internal Customers Perceptions Of A Multi-Campus University System In Zimbabwe. A Case Of Great Zimbabwe University.
[Full Text]
AUTHOR(S)
Kossam Dhliwayo
KEYWORDS
Key terms: Administration boards, Customer`s Perception, Multi-campus challenges, Multi-Campus autonomy, organizationalperformance, Service delivery, Service quality, University system,
ABSTRACT
Abstract: Multi-campus university system is not a new approach in the developed countries but in developing countries the strategy has been adopted especially in Africa. This paper serves to determine the perception of internal customers regarding the adoption of a multi-campus at the Great Zimbabwe University in 2013 from the single campus university. As a new approach to the institution there is a mixed view about the strategy and it’s important to measure it so that possible information gap can be filled. This paper focuses on internal customers`perception towards its impact on learning venues, institutional administration, learning and the library activities... A qualitative survey research was used which adopted a descriptive survey design to get in-depth understanding about effectiveness of the multi-campus system as compared to the single centralised system. A sample size of 140 respondents were used whereby it comprised of 100 students, 25 academic staff and 15 non-academic staff who filled questionnaires which were collected after a day or two since they all belonged to the university A random judgemental sampling technique was chosen and (20) students respondents were chosen from each campus, 5 academic staff were selected from each campus and 3 respondents were chosen from each campus also.. Data analysis was done through the useof SPSS version 14.0 and mean and standard deviations were used to interpret the meaning of data analysed. The overall results were reflective of the fact that multi-campus system was accepted in Zimbabwean universities especially at Great Zimbabwe University because of a number of benefits that accrue to both students, academic staff and non-academic staff.
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