International Journal of Scientific & Technology Research

IJSTR@Facebook IJSTR@Twitter IJSTR@Linkedin
Home About Us Scope Editorial Board Blog/Latest News Contact Us

IJSTR >> Volume 8 - Issue 3, March 2019 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Effect Competence And Motivation To Satisfaction And Performance

[Full Text]



Fikri Adam, Jeny Kamase



Competence, Motivation, Satisfaction dan Performance.



This research aims to find out and analyze the influence of the competence, motivation towards job satisfaction.To know and analyze the competence and motivation towards the performance of employees.To know and analyze to find out and analyze the influence of the competence and motivation on performance through job satisfaction. The method of this research is quantitative descriptive using observation, interview and kuasioner in analyzing data to explain the phenomenon.Analysis tools used are SEM to explain all the hypotheses put forward in this study through the application of AMOS.The population in this study as many as 150 employees and a sample of this research using a multistage sampling, where the method is done by stages as follows using the sampling or judgement based on criteria and both use proportional stratified random sampling. The results of this research are positive effect not significant competencies against job satisfaction, motivation and positive effect significantly to job satisfaction, the positive effect of competence and not significantly to the performance of the employees.A positive and significant effect of motivation against the performance of employees. Job satisfaction the positive and significant effect against the performance of employees.Competence of influential positive and insignificant against the performance of employees through job satisfaction.significant motivation and a positive influence on performance that is mediated by job satisfaction.



[1]. Abrecht, L, Simon. 2012. "Perceptions of integrity, competence, and trust in senior management as determinants of cynicism toward change". Public Administration & Management an Interactive Journal, 7.4.2002, pp. 320-343.

[2]. Abbas, Qaisar. Yacoob, Sara. 2009. "Effect of Leadership Development on Employee Performance in Pakistan". Pakistan Economic and Social Review, Vol. 47, No. 2, pp. 269-292.

[3]. Ahmad, S., & Shahzad, K. 2011. "Human Resource Management and employee performance: A case of University teachers of the Jammu and Kashmir (AJK) in Pakistan". African Journal of Business Management. Vol 5. No. 13, pg 22-25

[4]. Alf Crossman, Abou-Zaki Bassem. 2003. "Job Satisfaction and employee performance off Lebanese Banking staff." Journal of Management Psychology. Volume 18. No. 4. PP.368-376

[5]. Ali, A. 2012. Leadership and Influence in Organizations - A Review of Intellections. Faculty of Management Information Systems National University of Sciences & Technology, Pakistan. International Journal of Learning & Development. ISSN 2164-4063. 2012, Volume 2, Number 6

[6]. Ali, Asghar., & Akram., N. Muhammad ,. 2012. "Impact of financial rewards on employee's motivation and satisfaction in Pharmaceutical Industry, Pakistan". Global Journal of Management and Business Research. Vol 12. ISSN: 2249-4588

[7]. Alviah, R. (2012) Effect of Motivation and Supervision on Teacher Performance of Dharma Wanita Karangwaru Kindergarten Tulungagung. Journal of "AUTONOMY" Vol. 12 No.2. April 2012

[8]. Armstrong, Michael, 1998. A Handbook of Human Resource Management, Translation, Elex Media Kamputindo. Jakarta

[9]. Armstrong, Michael and Angela Baron. 1998. Performance Management. London: Institute of Personal and Development
[10]. Armstrong, Michael, 2006. A Handbook of 10th edition of Human Resource Management, Kogan Page, London and Philadelphia

[11]. Banamax, Aenkly. 2011. "Affect of competence, corporate culture and satisfaction toward performance". The International Journal of Human Resource Management, vol. 19, No. 7, July 2011, 127871297.

[12]. Bartol. Kathryn M. and David C. Martin. 1991. Management. New York: McGraw-Hill Companies, Inc.

[13]. Belcher, John G., Jr. 1987. Productivity Plus. Texas: Gulf Publishing Company

[14]. Bell, Julie.2009. Performance intelligence at work. New York: McGraw-Hill.

[15]. Becker, B.E ... & Gerhart, B. 1996. "The impact of human resource management on organizational performance: progress and prospects". Academy of Management Journal, 45, 587-597.

[16]. Boselie, P., Paauwe, J., & Jansen, P. 2001. "Human Resouces Management,
and Performance: lessons from the Nethehand. "International Journal of Human Resources Management 12, pg 1107-1125.

[17]. Boselie, P., 2002. "Human Resouces Management, Work Systems and Performance". International Journal of Human Resources Management 12 (7) pp.243-245

[18]. Budhwar, P., & Sparrow, P.R., 1997. "Evaluating levels of integration strategies and development of Human Management Management in India". International Journal of Human Resources Management, 8pg476-494

[19]. Boyatzis, R.E., 2009. "Competencies as a behavioral approach to emotional intelligence". Journal of Management and development, 28 (9) pp.749-770

[20]. Cascio, W.F, 1989. Managing Human Resources: Productivity, Quality of Work Life, Profits. Second Edition, Me Graw-HHI, Inc. New York

[21]. Cascio, W.F, 1995. Managing Human Resources: Productivity, Quality of Life, Profits, Third Edition, Me Graw-HHI, Inc. New York

[22]. Chainiral. 2005. Competency Relations with the Performance of Immigration Officials Journal of FISIP Ul Dep. Administrative Science, Depok.

[23]. Chatman, Jennifer and Bersade. 1997. Employee satisfaction, factor Associted with company performance. Journal of applied psychology. February 29, 1997.

[24]. Chen, J.C., Silverthorne.C. 2008. "The impact of locus of control on job stress, job performance and job satisfaction in Taiwan". Leadership and organization development journal. 29 (7): 572-582.

[25]. Christopher Orpen, 1997. "The effect of formal mentoring on employee work motivation, organizational commitment and job performance". Journal of personal selling & sales management. Vol. j.pg 16-29

[26]. Cook, Sarah, and Steve Macaulay, 1997. Perfect Empowerment (transfer of language: Paloepi Tyas R). Jakarta: PT Elex Media Komputindo.

[27]. Costello, Sheila J. 1994. Effective Performance Management. New York. Me Graw-Hill, Companies, Inc.

[28]. Cushway, B., 1992. Human Resources Management, The Association for Management Education and Development, London.

[29]. Davis, K. & Werther, 1996. Human Resources and Personnel Management, Mc Graw Hill, USA.

[30]. Davis, Keith, and Newstrom, 1998. Behavior in Organizations. Agus Dharma Translation. Erlangga Publisher. Jakarta.

[31]. Dessler, Gary. (1993), Human Resources: Potential and Quality. Salemba Empat Publisher, Jakarta.

[32]. Dessler, Gary. (2007), Organization theory: Intergrating Structure and Behavior. Prentice Hall International Eds., New York

[33]. Dessler, Gary. (2011). Human Resource Management. Issue 10, Volume 1 and 2, (translation). Jakarta Index Publishers.

[34]. Devadass, Rajeswari. 2011." Employees motivation in organizations: an integrative literature review". International Conference on sociality and economics development. Vol. 10.

[35]. Elencov. S. Detelin, 2002. "Influences of leadership on Organizational performance in Russian Companies". Journal of Business Research, 467-480

[36]. Erari, Anita. Salim. U. Idrus, S, M. & Djumahir. 2013. "Financial Performance Analysis of PT Bank Papua: Application of Cael, Z-Score and Bankometer". Journal of Business and Management IOSR (IOSR-JBM), e-ISSN: 2278_487X. Volume 7, Issue 5, PP 08-16

[37]. Fahmi, Irham, 2011. Performance, Theory and Application Management, Alfabeta, Bandung

[38]. Gibson, Ivancevich and Donelly. 1997. Organization, Behavior, Structure and Process, translation of Djakarsih, Erlangga, Jakarta
[39]. Goswami, B. Sharma, M. & Sujata. 2013. "Performance Appraisal-Managemenet by, Objective and Assessment Center-Modem Approaches to Performance Appraisal". Journal of Business and Management IOSR (IOSR-JBM), e-ISSN: 2278_487X. Volume 7, Issue 5, PP 24-28

[40]. Greenberg, Jerald and Robert A.Baron.2003. Behavior in Organizations. New Yersey: Prentice Hal

[41]. Greenberg, E, Beth. Me Knight, John.F, Jf & Riddick, C, F. 2004. "Student Athlete Satisfaction at Big Ten University". Journal of the Indiana University Student Personnel Association, 2004 edition.

[42]. Gomes, 1995. Human Resource Management, ANDI Offset, Yogyakarta.

[43]. Guest, D.E., 1997. "Human Resources Management, and Performance; review and research agenda". International Journal of Human Resources Management, vol. 39, No. 4, pp. 969-970

[44]. Hairuddin, Arminas, Mursalim Umar Gani, Bahar Sinring, Zaenal Arifin (2017) Motivation, Competence and Organizational Commitment's Effect on Lecturers' Job Satisfaction and Lecturers Performance. IRA-International Journal of Management & Social Sciences

[45]. Hochwarter, Wayne A .; Perrewe, Pamela L; Ferris, Gerald R .; Brymer, Robert A. 1999. "Job Satisfaction and Performance: The moderating effects of Value attainment and affective disposition". Journal of vocational behavior 54, pp. 296-314-

[46]. Handoko, T, Hani. 1989. Management. Second Edition, BPFE. Yogyakart

[47]. Handoko, T.Hani. 1993. Personnel and Human Resource Management, BPFE Yogyakarta, Yogyakarta.

[48]. Handoko, T, Hani. 2006. Basics of Motivation. Liberty Publisher, Yogyakarta

[49]. Hasibuan, M, 1990. Human Resource Management, Haji Masagung, Jakarta.

[50]. Hasibuan, Melayu, SP, 2001. Human Resource Management, Revised Edition of Bumi Aksara, Jakarta.

[51]. Heller, Robert, Motivating People. 1998. London: Dorling Kindersley

[52]. Hersey, Paul, Kenneth H. Blanchatd and Dewey E. Johnson. 1996. Management of Organizational Behavior. New Yersey: Prentice Hall

[53]. Hestianto, Bayu. 2010. "Competence and motivation for work that is coloring Job Satisfaction with Increased Employment "Journal of Management & HR Vol. 4. No. 2, Sept. 2010: 108-122, University of Hasanuddin Makassar.

[54]. Hong, Ng Chese, Eric. Hao, Z, L Kumar, Ramesh. Ramendran, Charles &Kadiresan, Vimala. 2012. "An Effectiveness of Human Resource Management Practices on Employee Retention in Institute of Higher Learning: - A Regression Analysis". International Journal of Business Research and Management (IJBRM), vol. 3: issue (2), 2012.

[55]. Igalens J, and Patricks Roussel, 1999, "Study of relationships between compensation packages, work motivation, and job satisfaction". Journal of Organizational behavior. Vol. 20, (is 7; pg.1003

[56]. Ivancevich, John M. 2001. Human Resource Management (8th). Richard D. Irwin, Inc., USA.

[57]. Katou, A. Anastasia. 2008. "Measuring the impact of HRM on organizational performance". Journal of Industrial Engineering and management. / SSA /: 2013-0953

[58]. Khan H. Alamdar, Nawaz M. Musarrat, Aleem M., Hamed W.; 2612. "Impact of job satisfaction on employee performance: An empirical study of autonomous Medical Institutions of Pakistan." African Journal of Business Management. Vol.6 (7), pp. 2697-2705,

[59]. Kopelman Richard E, and Thompson, Paul H. 1986. "Boundary conditions for expectancy theory of predictions of work motivation and job performance". Academic of Mangement Journal. Vol. 19.No. 2.pp 237-256.

[60]. Kreitner, Robert, and Angelo Kinicki. 2001. Organizational Behavior. New York: Me Graw-Hill, Companies, Inc.

[61]. Langdon, Ken, and Christina Osborn. 2001. Performance Reviews. New York: DK Publishing, Inc.

[62]. Lawson, Ken.2005. Performance Reviews. London: Axis Publishing Limited

[63]. Linawati., And Suhaji .; 2012, Effect of Motivation, Competence,

[64]. Leadership, and Work Environment on Employee Performance (Study at PT. Herculon Carpet Semarang). Journal. Lopez, Elsa .; 1982. "A test of the consistency of the job performance-job satisfaction relationship,". Academic of Mangement Journal. Vol. 25.No. 2.pp 335-348.

[65]. Lunenburg, C. Fred., 2011 "Theory Goal-Settings of Motivation". International Journal of Management, Business, and Administration. Vol. 15. No. 11

[66]. Mangkunegara, A, Anwar Prabu. (2000). Corporate Human Resource Management, Bandung: Rosda Karya.

[67]. Mangkunegara, Anwar Prabu. (2005). Organizational Behavior and Culture,First printing, PT Refika Aditama, Bandung

[68]. Mangkunegara, Anwar Prabu (2005), HR Performance Evaluation, PT Refika Aditama, Bandung.

[69]. Mason Michelle. 2012. Motivation, satisfaction, and innate psychologicalneeds. International Journal of Doctoral Studies. Volume 7, 2012Mathis, Robert L, and Jackson, John, H. 2

[70]. Risambessy, A. Swasto, B. Thoyib, A. Astuti, S. Endang ,; 2012. "The Influence of Transformational style leadership, Motivation, Burnout towards Job Satisfaction and Employee Performance". Journal of Basic and Applied Scientific Research. ISSN 2090-4304
Robbins, Stephen P. and Mary Coultar. 1996. Management. New Yersey.Prentice Hall

[71]. Robbins, Stephen P. 1996. Organizational Behavior. Seventh Edition, ASimon & Schusfer Company, Englewood Cliffs, New Jersey: 07632
Robbins, Stephen P. 2001. Organizational Behavior, upper Saddle River,New Jersey, Prentice Hall Inc.

[72]. Robbins, Stephen P. 2002. Essensials of Organizational Behavior (translation), Fifth edition, Erlangga Publisher, Jakarta

[73]. Robbins, Stephen P. 2003. Organizational Behavior. Companies, Inc.Management New Yersey: Prentice Hall

[74]. Rofiatun and Masluri. 2011. Effect of Organizational Climate and Employee Competence on employee performance with motivational mediation in Dinas Dinas in Kudus Regency.

[75]. Rowold, J.S., 2008, "Multiple effect of Human Resource Development interventions". Journal of European Industrial Training (Emerald Publishing group). Vol 32, No. 1, pp. 32-44

[76]. Sadariah, 2012, Effect of Leadership Style, Commitment, and Motivation on Job Satisfaction and Employee Performance at Makassar International Hasanuddin Cargo Business, Dissertation, Management Science Doctoral Program Postgraduate University of Indonesian Muslim Makassar, Makassar.

[77]. Schwartz, Andrew E. 1999. Performance Management. New York: Barrons Education series, Inc.

[78]. Setyaningdyah E, Kertahadi N. Umar, Thoyib A .; 2013 "The effects of human resource competence, organizational commitment and transactional leadership on work discipline, job satisfaction and employee's performance". Interdisciplinary of contemporary research journals in business. Vol. 5, No. 4.

[79]. Shahab, A, M. Nisa, I (2014). The Influence of Leadership and Work Attitudes toward Job Satisfaction and Performance of Employees. International Journal of Managerial Studies and Research (IJMSR) Volume 2, Issue 5, June 2014, PP 69-77 ISSN 2349-0330 (Print) & ISSN 2349-0349

[80]. Simanjuntak, Payaman. 2005. Performance Management. Economic Journal of the University of Indonesia, Jakarta
Silalahi, Bonar, P., Lufti, Muslich., Khairah, Amaliah, F. (2014). Influence Motivation, Supervision and Work Discipline towards the Work Achievement of Revenue Service Officers, Regional Financial and Wealth Managers of Central Tapanuli Regency. PS Open University.

[81]. Sinha, Smrita. Singh, Ajay, Kr. Gupta, Nisha 7 Dutt, Rajul. 2010. "Impact of Work Culture on Motivation and Performance level of Employees in Private Sector Companies". ACTA OECONOMIA PRAGENSIA 6/2010, ISSN 0572-3043.

[82]. Soedjono. 2005. Effect of Organizational Culture on Organizational Performance and Employee Satisfaction at General Passenger Terminals in Surabaya.

[83]. Spencer, Lyle, M.Jr. and Signe M. Spencer. 1993. Competence at Work. New York .: John Wiley & Sons, Inc.
Simamora, Henry. (1999). Human Resource Management. Edition
First. Yogyakarta: STIE YKPN.

[84]. Srimulyani. A. Veronika. 2012. Effect of Motivation, on employee performance with mediating variables Job satisfaction in PDAM Kota Madiun.

[85]. Stuart-Kottze, Robin. 2006. Performance. London: Prentice Hall.

[86]. Sulaiman, W, S, W. Almsafir, M, K. Ahmad Z, A- 2013. "Job Performance:Relationship between Competency and Attitude towards Achieving National Vision "Journal of Advanced Social Research Vol. 3, 1-11

[87]. Sudarsono, 2008, "Analysis of the Effect of Compensation on Motivation andPerformance (Case Study of Economic Oocene in Private Universities) ", Research Journal of the Faculty of Economics, Surabaya University of Technology, Surabaya.

[88]. Sudin, Suhaimi. 2011. "Fairness of and Satisfaction with Periomance Appraisal Process". Journal of Global Management, July 2011, Vol. 2. Number 1.

[89]. Sunya, Jusuf, Salim Basalamah, Ahmad Gani, Junaidin Zakaria (2017) The Influence Of Leadership, Competency, Motivation And Organizational Culture On Employees' Job Satifisfaction And Performance In Ternate City Government. Science Arena Publications International journal of Business Management

[90]. Suryana, Nana. Siti Haerani and Muh Idrus Taba, 2010. Effects of Leadership and work motivation on employee job satisfaction and company performance (Case study in PT INCO Surowako's Mining Division).

[91]. Tabroni, 2010, The Spiritual Leadership, second edition, UMM press, Malang

[92]. Friend, Koesmono. 2005. Effect of Organizational Culture on Motivation and Job Satisfaction and Employee Performance in the Medium-Scale Industrial Sub-Sector in East Java.

[93]. Vecchio, Robert P. 1995. Organizational Behavior. Florida: The Dryden Press

[94]. Wajdi & Narmodo, 2008, Effects of Motivation and Discipline on Employee Performance of the Regional Personnel Agency in Wonogiri Regency, Research Journal of the Department of Management

[95]. Werther, William, B. Jr. and Keith Davis. 1996. Human Resources and Personnel Management. New York: Me Graw-Hill

[96]. Wibowo, 2012. Performance Management, Third Edition, Jakarta. Rajawali Press,

[97]. Widyatmini & Hakim, 2008, Relationship of Leadership, Compensation and Competence to Performance