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IJSTR >> Volume 9 - Issue 3, March 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Employee Performance Factors In Service Quality At Regent’s/ City’s Investment And One Stop Integrated Services (Dpmptsp) In Riau Province

[Full Text]



Sri Indrastuti S., Amries Rusli Tanjung, Hamdi Agustin, Rosmayani, Laila Hafni



Work Commitment, Organizational Culture, Motivation, Job Satisfaction, Performance, and Service Quality



This research aimed at studying and analyzing the factors of employee performance and quality service at Regent’s/ City’s Investment and One Stop Integrated Services (DPMPTSP) in Riau Province. The sample was taken 25% of the population in 12 Board units in Investment Board and One Stop Service (DPMPTSP) in Riau province. Four chosen units were: 1. DPMPTSP in Siak regency, 2. DPMPTSP in Kampar regency, 3. DPMPTSP in Pekanbaru city, and 4. DPMPTSP in Riau province. The overall samples were 262 people consisted of 131 employees in the Board and 131 active loyal users of the service provided. The result of this research used regression analysis and data processing by using SEM PLS. The result showed that job satisfaction had positive significant effect to the service quality. The employee performance had positive significant effect to the service quality. Work commitment, organizational culture, motivation, and job satisfaction had no effect on employee performance and service quality.



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