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IJSTR >> Volume 10 - Issue 2, February 2021 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Relationship Quality Performance, Rework And Worker Productivity With Customer Satisfaction On Housing Development Project

[Full Text]



Budi Susetyo, Tanzil Budinata, B.P. Kusumo Bintoro



Quality Performance, Rework, Productivity, Customer Satisfaction, Housing Development Project



At recent time, with increasing levels of competition and greater demands for efficiency, construction service operators must be able to control or increase the productivity of construction projects. Based on these problems and challenges, the purpose of the research is to measure and know the behavior of various variables that influence the level of productivity, rework, and customer satisfaction on housing development projects. The results of the study can provide benefits for project implementers to control the level of tested variables more directed and systematic. To find out the effect of variables in the system can be done with a SEM PLS approach. Field survey method of solving complex problems that arise due to a causal tendency of various variables in the system. The model approach is needed because of the interaction between elements in the model need to be known. SEM PLS model can also provide recommendations for policy development related to quality management system and customer satisfaction.



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