International Journal of Scientific & Technology Research

Home About Us Scope Editorial Board Blog/Latest News Contact Us
10th percentile
Powered by  Scopus
Scopus coverage:
Nov 2018 to May 2020


IJSTR >> Volume 10 - Issue 2, February 2021 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

A Collective Action In Indonesia Local E-Government Implementation Success

[Full Text]



Nurdin Nurdin



Actors; collective action, e-government implementation;, local government



Despite the burgeoning number of studies of e-government implementation, very few scholars have focused on the relationship between e-Government implementation success and the roles of actors' collaboration in particular within a local government context. Drawing on Van de Ven (2005) collective action theory, this paper endeavors to conduct an in-depth investigation through a case study of government actors perform collective action in local e-government implementation. Data were gathered through field observation, in-depth interviews, and written material. The data, then, were analyzed using the grounded theory approach through open, axial, and theoretical coding. By claiming that technology is fundamentally a collective action process, this study investigates the logic embedded in the actors' collaboration to build and implement e-Government at the local level. This study found that local government actors successfully perform a collective action in local e-government implementation through a harmony of coordination, cooperation, communication, and sharing responsibilities among local actors. Local e-government systems and infrastructures were built and implemented through intensive coordination and collaboration with the central government, internal local government, and private actors. Responsibilities to develop and maintain the local e-government systems and infrastructures are shared across local institutions.



[1] Y.-C. Chen, L.-T. Hu, K.-C. Tseng, W.-J. Juang, and C.-K. Chang, "Cross-boundary e-government systems: Determinants of performance," Government Information Quarterly, vol. 36, pp. 449-459, 2019/07/01/ 2019.
[2] J. Choudrie, E. D. Zamani, E. Umeoji, and A. Emmanuel, "Implementing E-government in Lagos State: Understanding the impact of cultural perceptions and working practices," Government Information Quarterly, vol. 34, pp. 646-657, 2017/12/01/ 2017.
[3] S. Mofleh, M. Wanous, and P. Strachan, "Understanding National E-government: The Role of Central Government " Electronic Government, an International Journal vol. 6, pp. 1-18, 2009.
[4] Q. Al-Maatouk, M. S. B. Othman, M. E. Rana, and W. M. Al-Rahmi, "A cloud based framework for e-government implementation in developing countries," International Journal of Engineering & Technology, vol. 7, pp. 3018-3021, 2018.
[5] M. de-Miguel-Molina, "E-Government in Spain: An Analysis of the Right to Quality E-Government," International Journal of Public Administration, vol. 33, pp. 1-10, 2009/12/31 2009.
[6] M. Grimsley and A. Meehan, "e-Government information systems: Evaluation-led design for public value and client trust," European Journal of Information Systems, vol. 16, pp. 134-148, 2007/04/01 2007.
[7] F. Lin, S. S. Fofanah, and D. Liang, "Assessing citizen adoption of e-Government initiatives in Gambia: A validation of the technology acceptance model in information systems success," Government Information Quarterly, vol. 28, pp. 271-279, 2011/04/01/ 2011.
[8] N. A. Siddiquee, "E-Government and Innovations in Service Delivery: The Malaysian Experience," International Journal of Public Administration, vol. 31, pp. 797-815, 2008/06/03 2008.
[9] B. Otjacques, P. Hitzelberger, and F. Feltz, "Interoperability of E-Government Information Systems: Issues of Identification and Data Sharing," Journal of Management Information Systems, vol. 23, pp. 29-51, 2007/05/01 2007.
[10] A. H. Van de Ven, "Running in Packs to Develop Knowledge-Intensive Technologies," MIS Quarterly, vol. 29, pp. 365-377, 2005.
[11] A. K. L. Hernandez, A. Fernandez-Mesa, and M. Edwards-Schachter, "Team collaboration capabilities as a factor in startup success " Journal of Technology Management & Innovation, vol. 13, pp. 13-23, 2018.
[12] Z. Kilic, V. Ates, and A. Erceg, "A Comparative Analysis of E-Government Services Of Croatia, Poland And Turkey," INTERNATIONAL JOURNAL OF eBUSINESS and eGOVERNMENT STUDIES, vol. 11, pp. 150-165, 2019.
[13] R. Lamb and R. Kling, "Reconceptualizing Users as Social Actors in Information Systems Research " MIS Quarterly, vol. 27, pp. 197-235, 2003.
[14] R. K. Yin, "The Case Study Crisis: Some Answers," Administrative science quarterly, vol. 26, pp. 58-65, 1981.
[15] G. Walsham, "Interpreting Case Studies in IS Research: Nature and Method," European Journal of Information Systems, vol. 4, pp. 74-81, 1995.
[16] G. Walsham, "Doing Interpretive Research," European Journal of Information Systems, vol. 15, pp. 320-330, 2006.
[17] R. Stockdale and C. Standing, "An interpretive approach to evaluating information systems: A content, context, process framework," European Journal of Operational Research, vol. 173, pp. 1090-1102, 2006.
[18] I. Benbasat, D. K. Goldstein, and M. Mead, "The Case research Strategy in Studies of Information Systems," MIS Quarterly, vol. 11, pp. 369-386, 1987.
[19] R. K. Yin, Case Study Research - Design and Method, 3 ed. London: Sage, Thousand Oaks, 2003.
[20] R. Scheepers and H. Scheepers, "Contexts of Relevance in Explanatory Case Studies in Information Systems: Ubiquitous Information Technology Implementation in Organizations," in 24th International Conference on Information Systems Seattle, Wash. , 2003, pp. 25-35.
[21] A. Strauss and J. M. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques, 2 ed. California, USA: Sage Publications, Inc, 1998.
[22] L. Jin and D. Robey, "Bridging Social and Technical Interfaces in Organizations: An Interpretative Analysis of Time Space Distanciation " Information and Organization, vol. 18, pp. 177-204, 2008.
[23] DEPKOMINFO. (2004, 05 March). Blue Print Sistem Aplikasi e-Government. Available: http://www.aptel.depkominfo.go.id/download/BluePrint1.pdf
[24] I. Machdi. Atasi Inefisiensi Anggaran, Perpres E-Government Diteken Presiden [Online]. Available: https://menpan.go.id/site/berita-terkini/atasi-inefisiensi-anggaran-perpres-e-government-diteken-presiden
[25] G. I. Winasa. (2009, Filosofi Leadership Kami adalah Kepemimpinan Air. Majalah e-Indonesia. Available: http://www.majalaheindonesia.com/Bupati%20Jembrana.htm
[26] G. Suinaya, "Laporan Ketua Komite E-Development Kabupaten Jembrana Tahun 2010," Hubkomninfo, Ed., ed. Jembrana: Pemkab Jembrana, 2010.
[27] D. Chatterjee, R. Grewal, and V. Sambamurthy, "Shaping up for E-commerce: Institutional Enablers of the Organizational Assimilation of Web Technologies," MIS Quarterly, vol. 26, pp. 65-89, 2002.
[28] J. S. Costa, A. B. G. R. Maia, A. R. P. d. Freitas, J. C. L. d. S. Filho, M. C. S. Abreu, and M. C. T. Filho, "Social Technology as a Sustainable Public Policy: The Mandalla Project in Ceará " Journal of Technology Management & Innovation, vol. 8, pp. 177-187, 2013.
[29] C. Huxham and S. Vangen, Managing to Collaborate: The Theory and Practice of Collaborative Advantage. New York: Routledge, 2005.
[30] E. Ostrom, J. Walker, and R. Gardner, "Covenants With and Without a Sword: Self-Governance is Possible " American Political Science Review vol. 86, pp. 404-417, 1992.
[31] E. Ostrom, "Collective Action and the Evolution of Social Norms," Journal of Economic Perspectives, vol. 14, pp. 137-158, 2000.
[32] A. Cordella and N. Tempini, "E-government and organizational change: Reappraising the role of ICT and bureaucracy in public service delivery," Government Information Quarterly, vol. 32, pp. 279-286, 7// 2015.
[33] J. F. Sastre and C. E. V. Vera, "Cooperation for innovation in developing countries and its effects: evidence from Ecuador," Journal of Technology Management & Innovation, vol. 12, pp. 48-57, 2017.
[34] G. H. S. M. d. Moraes and F. d. S. Meirelles, "User’s Perspective of Eletronic Government Adoption in Brazil," Journal of Technology Management & Innovation, vol. 12, pp. 1-10, 2017.
[35] K. Kumar and H. G. Van Dissel, "Sustainable Collaboration : Managing Conflct and Cooperation in Interorganizational Systems " MIS Quarterly, vol. 20, pp. 279-300, 1996.
[36] A. M. Aladwani, "Change Management Strategies for Successful ERP Implementation," Business Process Management, vol. 7, pp. 266-275, 2001.
[37] F. F.-H. Nah and J. L.-S. Lau, "Critical factors for successful implementation of enterprise systems," Business Process Management Journal, vol. 7, pp. 285-296, 2001.
[38] C. R. Holland and B. Light, "A critical success factors model for ERP implementation," Software, IEEE, vol. 16, pp. 30-36, 1999.
[39] H. Akkermans and K. van Helden, "Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors," European Journal of Information Systems, vol. 11, pp. 35-46, 2002.
[40] H. Liang, N. Saraf, Q. Hu, and Y. Xue, "Assimilation of Enterprise Systems: The Effect of Institutional Pressure and The Mediating Role of Top Management," MIS Quarterly, vol. 31, pp. 58-87, 2007.
[41] L. Zhang, M. K. O. Lee, Z. Zhang, and P. Banerjee, "Critical Success Factors of Enterprise Resource Planning Systems Implementation Success in China," Proceedings of the 36th Hawaii International Conference on System Sciences (HICSS’03), p. 10, 2003.
[42] B. Farholt and F. Wahid, "E-Government Challenge and The Role of Political Leadership in Indonesia: The Case of Sragen " Proceedings of the 41st Hawaii International Conference on System Sciences - 2008, pp. 1-10, 2008.
[43] M. P. Gupta and D. Jana, "E-government evaluation: a framework and case study," Government Information Quarterly, vol. 20, pp. 365-387, 2003.
[44] J. Hartwick and H. Barki, "Explaining the Role of User Participation in Information System Use " Management Science, vol. 40, pp. 440-465, 1994.
[45] H. G. Rainey, R. W. Backoff, and C. H. Levine, "Comparing Public and Private Organizations," in Developments in Research vol. 36, H. G. Frederickson, Ed., ed: Public Administration Review: Wiley-Blackwell, 1976, pp. 233-244.
[46] R. Kumar and M. L. Best, "Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, India," The Information Society, vol. 22, pp. 1-12, 2006.
[47] D. Knoke, "Incentives in Collective Action Organizations," American Sociological Review, vol. 53, pp. 311-329, 1988.
[48] M. L. Markus, C. W. Steinfield, R. T. Wigand, and G. Minton, "Industri-wide Information Systems Standarization as Collective Action: The Case of The U.S. Residential Mortgage Industry " MIS Quarterly, vol. 30, pp. 439-465, 2006.
[49] M. Olson, The Logic of Collective Action: Public Goods and the Theory of Groups. New York: Harvard University Press, 1971.