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IJSTR >> Volume 10 - Issue 5, May 2021 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Assessing The Effectiveuse Of Patient Satisfaction And Retention Strategies In Health Care Institutions

[Full Text]



Jonathan Banahene, Dia Baozhen and Jonathan Kissi



Patient satisfaction, Patient retention, healthcare, physician-patient relationship



In every country, one of the sectors thatare very important to its economic development is its health care delivery system. As a result of the fact thatthe goals of most hospitals are to obtain and retain its patients, they try to establish systems and structures that place them in high competitive positions. For every health care institution to win the loyalty and possibly retain most of their patients, practitioners and researchers have revealed that there should be some elements and strategies needed to retain majority of the patients who come to the hospital to seek treatment. And this paper seeks to assess the effective use of patient satisfaction and patient retention strategies inhealthcare institutions.



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