International Journal of Scientific & Technology Research

IJSTR@Facebook IJSTR@Twitter IJSTR@Linkedin
Home About Us Scope Editorial Board Blog/Latest News Contact Us

IJSTR >> Volume 2- Issue 11, November 2013 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

A Survey Of Quality Management Practices In The Kenyan Small And Medium Manufacturing Industries

[Full Text]



Philip Muturi, Stephen Maranga, Ciru Getecha



Keywords: QMPs, SMMIs, Manufacturing, Kenya



Abstract: This paper is to explore the concept of Quality Management Practices (QMPs) and the extent of its implementation in the Kenyan small and medium manufacturing industries (SMMIs). The respondents of this survey consisted of 125 SMMIs in Nairobi and its environs selected through convenience sampling. Nairobi was chosen because it is the capital city of Kenya and where most of the SMMIs are located. Personal visits and interviews were made to Plant managers, Quality managers and factory supervisors and they were requested to fill in questionnaires. According to most of the responses received, SMMIS practice QMPs in one way or another but have very poor implementation levels. The paper concludes that further research is needed to validate and explain the findings; the role QMPs may play and what contributes to poor implementation levels and adoption rate in the operations of SMMIs in the manufacturing sector.



[1]. Rohaizan, R., Tan, P.. (2011). “The practice of TQM Among MS: ISO 9000 certified company”. International Conference on Information and Financial Engineering IPEDR vol. 12, IACSSIT Press, Singapore.

[2]. Zhang.Z.H, Ab Waszink and Wijingaard.J. (2000). “An instrument for Measuring TQM Implementation for Chinese Manufacturing Companies.” Journal of Quality &Reliability Management.Vol.17, No.7.pp.730-755.

[3]. Mohanty.R.P and Behara.A.K.(1996) “TQM in the Service Sector.” Work Study.Vol45, No.3.pp.13-17.

[4]. Oakland.J.S. (2000). “Total Quality Management: Text With Cases.”3rd ed.Great Britain. Butterworth-Heinemann.

[5]. Hilma.R.Z. (2005). “The Integration of Total Quality Management (TQM) and Theory of Constraints (TOC) Implementation in Malaysian Automotive Suppliers.” University Technology Malaysia: Thesis Degree of Master.

[6]. Hansson.J. and Klefsjo.B.(2003). “A Core Value Model Implementing Total Quality Management in Small Organization.” The TQM Magazine.Vol.15, No.2.P.71-81.

[7]. Screenivasan. J, Santhapparaj. S and Bains. S (2005). “Assesment of TQM Pratices in a Malaysia Multinational Mobile Phone Manufacturing Company: Workers’ Perspective”. Journal of Applied Science. Vol.5, No.10.pp.1802- 1808.”

[8]. Dale.B.G and Cooper.C.L. (1994). “Introducing TQM: The Role of Senior Management.”Decision Sciences, Vol.32, No.1.pp.20-26.

[9]. Motwani.J.G.(2001). “Measuring Factor of TQM.” Journal of Measuring Business Excellence.Vol.5, No. 2.pp.27-30.

[10]. Moreno;Luzon. M.D.(1993). “Can total quality management make smaller firms competitive?” Total Quality management, Vol.4, No.2. pp. 41-46.

[11]. Ahire, S.L., Golhar, D.Y. & Waller, M.A. (1996). “Development and validation of TQM implementation constructs”. Decision Sciences, Vol. 27, No.1, pp. 23-55.

[12]. Saraph, T.V., Benson, P.G. & Schroeder, R.G. (1989). “An instrument for measuring the critical factors of quality management”, Decision Sciences, Vol.20. pp. 810-829.