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IJSTR >> Volume 9 - Issue 4, April 2020 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



Intelligent Web And Mobile Application Servicing System For MAPECON Cavite Highland

[Full Text]

 

AUTHOR(S)

Joy M. Peji, Jay-ar P. Lalata

 

KEYWORDS

Integration, Mobile Application, Pest Management, Scheduling Services, Servicing System.

 

ABSTRACT

With the increasing volume of the company’s customers, MAPECON has been experiencing problems in their manual operations including the difficulty of monitoring quarterly maintenance, slow process in making proposals or quotations for customers, inefficient scheduling of technicians, failure of technicians to get assignments on time, and delayed services resulting to customers’ dissatisfaction. MAPECON changes the way it handles services by enhancing its current servicing system through the development of a real-time web and mobile application servicing system. Iterative model was used as system development approach because of its flexibility to adapt to possible changes in the process or requirements during the development phase. In order to develop the system, PHP, XAMPP, and MySQL were used for the web application, nexmo for SMS gateway, and SQLite and Android Studio for the mobile application. The web app lessens the tasks of service staff in monitoring customers’ quarterly maintenance, automatically calculates the estimated price of the customers’ inquiries, sends alert messages to the technicians regarding the assigned services, shortens the process of scheduling services to the service technicians via SMS technology, and tracks the sales status as well as sales projections. The integration of mobile application allows the agent and technician to view assigned schedules, evaluate the technician’s performance, and monitor assigned maintenance schedules. The system was evaluated with a weighted average of 4.63 which means it has met the desired functionalities. Further improvements that can be made include integrating online payment, adding live chat support, and locating and tracking technicians’ location.

 

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