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IJSTR >> Volume 9 - Issue 4, April 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Hospital Logistics' Effect On Patient Satisfaction

[Full Text]



Youness Frichi, Imane Ibn El Farouk, Fouad Jawab, Said Boutahari



Hospital logistics, patient satisfaction, PLS-SEM, physical accessibility, waiting time, hospital hotel services, administrative procedures.



The objective of this paper is to examine how hospital logistics influence patient satisfaction. Based on the literature, we proposed that hospital logistics has four factors: physical accessibility, waiting time, hospital hotel services and administrative procedures. A PLS-SEM model was developed and evaluated using data from a survey of 216 patients conducted in three public hospitals in Fez-Morocco. It was found that hospital logistics positively impacts patient satisfaction, which proves its role as a key driver of patient satisfaction. Consequently, healthcare decision-makers are called upon to pay more attention to logistics activities at the hospital to, among other things, improve patient satisfaction.



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