Challenges Affecting Participation In Provision Of Public Services In Arusha City Council, Tanzania
Joel, Jerry A., Dr. Iravo, Mike A.
Keywords: Participation, and public services
ABSTRACT: In recently world creating opportunities under appropriate circumstances for people to manipulate decisions that affect them will increase the sense of ownership and care that is why participation has become a question of concern for any public and private project development and sustainability. The purpose of this study was to assessing the challenges affecting participation in provision of public services in Arusha city council. The specific objective of this study was to find out the challenges affecting public consultations and involvement in provision of public services at Arusha city council. The researcher use survey design technique in studying 150 samples from 416,442 which included public citizens, mayor, councilors and employees at the Arusha city council office. The sample was selected through non- probability sampling techniques which was purposive and convenience. The data was collected through questionnaire and structured interview schedule and data was qualitatively analyzed where the factual and logical interpretation was explained through using of table and percentages. From the findings of the study, provision of effective public services in Arusha city council is less effective and unsatisfactory because of insufficient number of staff, poor technology, conservatism, bureaucracy, culture, relationship, politics and poor communication. In order to address the issues, the researcher recommends that the governance is weak and it needed to be reviewed in order to enhance the effectiveness of the entire process in provision of effective public services.
 Ackim J. (2007).Good governance to effective delivery of the Public services conducted in Bunda district. A research report Mzumbe University.
 Aditya, A (2003). Education, Governance and Economic Growth in Nepal: Inquiries into the Scope for Sustainable Development” in Education for Sustainable Development in Nepal. IGES, Japan.
 Babbie, Earl, 1990. Survey Research Methods, 2Ed. California: Wadsworth Publishing Company
 Boncondin, E T (2007). Citizen Engagement in Budgeting and Public Accountability”, Paper presented at the 6th Session of the United Nations Committee of Expert on Public Administration, United Nations HQs, New York, 10-14 April.
 B, Cherif at el (1998). Democracy: its principles and achievement. Inter-Parliamentary Union Switzerland
 Kothari, C.R. (2004). Research Methodology-Methods And Technique, 3rd Ed,K.K Gupta For New age International(P) Ltd, New Delhi
 Krishna swami, O.R. (2002).Methodology of Research in Social Sciences. Delhi: Himalaya
 Leonard J.S (2001). Uongozi Journal Management, People Centered Governance in Tanzania, Mzumbe Research, Publication.
 Millard T. (2004) Nine Steps to Effective Governance: Building High Performing Organization. Sports and Recreation New Zealand. 2nd Ed
 Tanzania(1999), The National Framework on Good Governance, United Republic of Tanzania, Steering Committee on Good Governance, President's Office, Planning Commission
 VriesM.(2013) The Challenge of Good Governance. The Public Sector Innovation JournalLondon, UK: Palgrave MacMillan
 United Nation Development Program (2007). Middle East and North Africa governance news & notes
 United Nations (1948), Universal declaration of human rights. UN General Assembly
 United Republic of Tanzania (2013), Population Distribution by Age and Sex, National Bureau of Statistics Ministry of Finance Dar-es- Salaam
 United Republic of Tanzania (2002), Code of Ethics And Conduct for the Public Service Tanzania