Role Of Information And Communication Technology In Governance Of Micro And Small Enterprises In Makueni County, Kenya
Lati Matata, G.S. Namusonge
Index Terms: ICT, MSE, governance, mobile telephony, SME.
Abstract: The purpose of this study was to assess the role of ICT in the governance of micro and small enterprises (MSE) in Makueni County, Kenya. The use of ICT based solutions in supporting the development of MSEs was explored by analyzing the existing mobile telephony use of the enterprises. Technology-Acceptance-Modelling (TAM) techniques were formulated to establish perceived and real value of the ICT systems in improving the efficiency of the above activities with the goal to demonstrate good governance through the indicators of ease of raising capital, the efficiency of return on capital investment and the transparency and ease of payment of taxes, fees, charges applicable and rates payable of Makueni County government This study adopted a descriptive research design. The population consists of all the MSEs in Makueni County, Kenya. The sample size of 100 MSEs was determined using convenience sampling. The primary data was collected through structured field questionnaires and secondary data through public government statistics and subject matter literature. The quantitative primary data was analyzed using descriptive statistics including frequencies, percentage, mean, standard deviation and correlational analysis. Based on the findings, the study concludes ICT based solutions have a role to play in the good governance. MSEs have potential to achieve further transparency, efficiency and responsiveness of business to enhance their profitability through utilizing ICT based solutions in relationships with all stakeholders. In addition, the Makueni County government could raise more revenue by improving their transparency and grow their tax base by seeking more efficient means of collecting taxes.
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