Role Of E-Government In Delivery Of Public Services In Tanzania Electric Supply Company In Ruvuma Region, Tanzania
Emmanuel Jackson Petro Gunda, Peter Anthony Kopoka, Dr. Ephantus Kihonge
Keywords: E-government and Information Communication and technology
ABSTRACT: E-government facilitates delivery of public services of relevant government information in electronic form to citizens in a timely manner and better service delivery to citizens. E-government is a kind of governmental administration which is based on Information Communication and Technology Services. Electronic government describes the use of technologies to facilitate the operation of government and disperse of government information and services. The scope of the work was limited to Tanzania Electric Supply Company Limited (TANESCO) in Ruvuma region. The population of thirty (31) were selected from a total population of 169 public servants use both purposive and stratified random sampling techniques applied. The major findings of study revealed that about 67.7% of response from respondents agree that ICT infrastructures specifically modern computer connected to internet, reliable internet speed, well organized organization website, power availability in public operation contribute to efficient in delivery of services, it also noted by respondents to faster decision making, speeding up transaction processing and reduce cost. The study greatly recommends that capacity building to public servants on ICT, install and strengthening ICT infrastructures to government organizational are inevitable to realise relevant role of e-government in delivery of public services.
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