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IJSTR >> Volume 8 - Issue 8, August 2019 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Measurment Of Costumer Satisfaction Using Self-Management And Emotional Intelegence

[Full Text]



Suharto, Ngaliman, Bambang Satriawan



self- management, emotional intelligence, customer satisfaction, Organization, Person Abilities, Competition



The aim of this research was to determine the effect of self-management. emotional intelligence. customer satisfaction. The quantitative approach is implemented in this research. Methods of research surveys on 160 customers were taken by accidental sampling and questionnaires as research instruments. The findings indicate that: self-management has a positive direct effect on emotional intelligence. self-management directly positive effect on customer satisfaction. emotional intelligence has a direct positive effect on customer satisfaction



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