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IJSTR >> Volume 5 - Issue 8, August 2016 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



Analysis Of Patient Satisfaction Quality Service Against Medical Clinic (BP) General Public Health Center At Pesantren I Kediri

[Full Text]

 

AUTHOR(S)

Purwaningsih Sri Wulandari, Sandu Siyoto STIKES Surya Mitra Husada Kediri

 

KEYWORDS

degree of patient satisfaction and quality of service

 

ABSTRACT

Patient dissatisfaction about health services are strongly influenced by the perception of the patient against the quality of service providers so that the quality of service is still a problem that should be immediately addressed the management of public health center. This research used the correlation design using the crossectional approach and instruments/collection of data in the form of a questionnaire, the population of the whole outpatient treatment in the public health center pesantren I Kediri, large sample is the whole outpatient treatment Hall using simple random sampling. The independent variable in this study was patient satisfaction while the dependent variable is the quality of service the medical clinic. From the results of data analysis using Linear Regression statistical tests of 11 aspects of the obtained 2 aspect that is healing and the availability of the medicine with the result of the p: 0.007 that dominant aspects influencing patient satisfaction level towards the quality of service medical clinic (BP) General Public Health Center At Pesantren I Kediri is an aspect of healing and aspects of drug availability.

 

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