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IJSTR >> Volume 9 - Issue 1, January 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Effectiveness Of Public Services Through E-Government In Makassar City

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Delly Mustafa, Umi Farida, Yusriadi Yusriadi



Effectively, E-Government, Public Services, Indonesia



The purpose of this research to examine and analyze the effectiveness of public services through the application of Government Electronic systems (e-government) this type of research is descriptive qualitative. Data collection techniques used is observation, interviews, and documents. The results showed that in general, the implementation of e-government in the Makassar city was considered good enough and had a positive influence on improving the effectiveness of public services for the people of Makassar city. Supporting factors that support the implementation of e-government are in addition to the support of human resources that manage e-government is getting better, the political will of the city government, especially the mayor, is very supportive of the implementation of e-government. In terms of the community as a service user, although there are still complaints sometimes, due to miscommunication and technical problems caused by the limitations of the community, the efforts of socialization and evaluation continue to be carried out by the Makassar city government.



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