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IJSTR >> Volume 9 - Issue 8, August 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Analysis Of Use Of Mobile Banking With Acceptance And Use Of Technology (Utaut)

[Full Text]



Ike Kusdyah Rachmawati, Mohammad Bukhori, Yuniz Majidah, Syarif Hidayatullah, Abdul Waris



Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Behavioral Intention and Behavioral Usage



With the development of increasingly advanced technology, all banks, both state banks and private banks, are competing to launch a banking service application, namely Mobile Banking. Mobile Banking is a banking service that aims to provide smoothness and convenience in banking by utilizing information technology. Research to examine the extent to which Performance Expectancy, Effort Expectancy Social Influence and Facilitating Conditions influence on Behavioral Intention, see whether Facilitating Conditions and Behavioral intention affect the Behavioral Usage and Facilitating Conditions have a positive and significant effect on Behavioral Usage through Behavioral Intention. This research is an explanatory research, the location of this study was conducted in the city of Malang, East Java. The population in this study were all people who transacted using Mobile Banking with a sample of 190 respondents. Data analysis techniques using Descriptive Statistical Analysis, Path Analysis and Testing Hypotheses. Analysis results 1) Performance Expectancy influences Behavioral Intention, 2) Effort Expectancy influences Behavioral Intention, 3) Social Influence influences Behavioral Intention, 4) Facilitating Conditions influences Behavioral Intention, then 5) Facilitating Conditions influences Behavioral Usage, 6) Behavioral Intention affects Behavioral Usage and 7) Facilitating Conditions do not affect Behavioral Usage through Behavioral intention.



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