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IJSTR >> Volume 8 - Issue 10, October 2019 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



A Study of Employee’s Perception Of Human Resource Practices And Work Engagement In Hospitality Industry (Mumbai)

[Full Text]

 

AUTHOR(S)

Bhavna Raina, Dr. Anjali Kalse

 

KEYWORDS

Employee Engagement, Human Resource Practices, Hospitality Industry, Mumbai

 

ABSTRACT

This study has been done to assess the association between employees’ perception of HR practices and Work engagement in hospitality industry. A survey of 418 employees in hotel industry in Mumbai region was conducted to understand the relationship of Human Resource Practices (Selection & Staffing, Employee Training Opportunities, Employee Development Opportunities, Performance Management & Pay for Performance, Promotional Opportunities, Employee Decision making & participation and Communication & Coordination by HR) and Work Engagement. It has been hypothesized that Work Engagement depends upon Human Resource Practices.The model was tested by using Structural Equation Modelling and relationship analysed through Regression. The result were as expected, that all HR practices were associated with Work Engagement. Selection and Staffing, Employee Training Opportunities, Promotional Opportunities, Employee Benefits and Communication & Coordination by HR had significant impact on Work Engagement. This study will help managers identify practices which increase engagement of its workers and implement them to in accordance to fulfill the needs to employees and organization. This study has original value as it shows the perception of employees towards HR practices through empirical research rather than conceptual that has been done till date.

 

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