The Influence Of CSR Awareness On Consumer Purchase Decision Of A Telecommunication Network In Ghana (A Case Of La Nkwantanag Madina Municipality)
Patrick Amfo Anim, Agbemabiese George Cudjoe
Keyword: Consumer, CSR, Decision, La Nkwantanang Madina Municipality, MTN, Purchase, Telecommunication Networks,
Abstract: The purpose of this study was to empirically investigate the influence of CSR awareness on consumer purchase intention of a telecommunication network in Ghana. A sample size of one hundred and fifty (150) network subscribers of MTN was selected for the study using the purposive and convenience sampling method. The data obtained were analyzed using Statistical Package for Social Sciences (SPSS 20.0) software. From the study, the researcher found out that, customers are aware of the fact that MTN currently embarks on CSR activity such as hepatitis B Campaign project, annual blood donation projects, building of schools, provision of text books, school uniforms, development of ICT centers, MTN Ghana foundation and Heroes of Change project. However, what remained unknown was whether it has an effect on customer purchasing decision of their network or not. The study also revealed that, there were other factors that influenced consumer patronage of MTN services such as Brand name, quality services, reference groups, promotions, bonuses and products offered by MTN and the country of origin. However CSR activities performed by MTN were rated as a higher factor that influence consumers stay and repurchase of the network. Regulatory bodies should be firm in enforcing laws in corporate organizations and CSR should be viewed as part of the code of ethics of any corporate organization also there should be a national policy from government to set parameters for CSR in Ghana
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