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IJSTR >> Volume 3- Issue 12, December 2014 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Analysis In Behavior Bureaucracy Services Licensing In Parepare City (Case Study Service Issuance Permit of Place of Business, Trade Business License, and Construction Permits

[Full Text]



Hamka Hakim, Haselman, Juanda Nawawi, Atta Irene Allorante



Keywords: bureaucracy, bureaucratic behavior, service



ABSTRACT: The paradigm of government still has not undergone a fundamental change, which the old paradigm is still evolving. It is characterized by the behavior of state officials in the bureaucracy that still sees himself to be served rather than to serve. This condition is exacerbated by the fact that the capacity of Government officials in the public service (public service) is almost always problematic. It looks at the process of delivery that does not comply with the commitments, which are not standard services, the uncertainty of the time, not transparent, covered up, convoluted, heavy handed, less responsive, impractical, inefficient, and financing that does not make sense (unreasonable). All it seemed to have become a phenomenon which is too attached to the apparatus whose job it is serving the community. The phenomenon of bureaucratic behavior can be examined by using a behavioral approach to bureaucracy according to Weber, namely transparency, professionalism, responsiveness, and impersonality. This study aimed to describe the behavior of the bureaucracy in the service of the issuance of location permit (SITU), Trading License (License), Building Permit (IMB) at the Office of Licensing Services Parepare. This study used a qualitative approach with descriptive qualitative research as a method of solving problems of this study. This study uses in depth interview techniques, observation and documents. Data were analyzed through the stages of data reduction, data presentation, deduction and verification. The results of this study indicate that the licensing service in the City of Pare-Pare is determined by the role of the bureaucracy which includes officials and organizations within the scope of the government bureaucracy and authority. Bureaucracy that appears in the license service if viewed from the aspect of transparency, responsiveness, professionalism, and impersonal still not optimal.



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