IJSTR

International Journal of Scientific & Technology Research

Home About Us Scope Editorial Board Blog/Latest News Contact Us
0.2
2019CiteScore
 
10th percentile
Powered by  Scopus
Scopus coverage:
Nov 2018 to May 2020

CALL FOR PAPERS
AUTHORS
DOWNLOADS
CONTACT

IJSTR >> Volume 9 - Issue 1, January 2020 Edition



International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616



The Relationship Between Emotional Intelligence And Job Performance: A Study Of Hospitals Employees

[Full Text]

 

AUTHOR(S)

Kaya Puri, Megha Mehta

 

KEYWORDS

Emotional Intelligence, job performance, employees of hospitals.

 

ABSTRACT

In today’s employment sector employees have been in grip of stress, agitation, anxiety, depression and many more emotional ailments which are core reason for not leading balanced lifestyle. Studies have identified that above mentioned factors which are now a days becoming common and sole reason for employees not becoming effective at their workstations which is one of the most concerned area still unaddressed by HR experts. So it becomes important for all HR experts to study the level of emotional intelligence among employees and its effect on their Job performance. Therefore, this study is an attempt to give more emphasis on updating employees about emotional intelligence that in turn can effect their job performance by providing training to make employees understand how to be effective at workstations while utilizing their emotions with others which would improve their job performances and hence improving overall organizational efficiency.

 

REFERENCES

[1]. Akhtar,W.,Ghufran,H.,Husnain,M.,& Shahid,A. (2017).The Effect of Emotional Intelligence on Employee’s Job Performance: the Moderating Role of Perceived Organizational Support. Journal of Accounting & Marketing, 6, 1-8
[2]. Ambrose,M.,Hess,R.L.&Ganesan,S. (2007).The Relationship between Justice and Attitudes: An examination of Justice effects on Event and System-Related Attitudes. Organizational Behavior and Human Decision Processes , 103, 21–36
[3]. Aryee, S., Chen, Z. X., & Budhwar, P. S. (2004). Exchange fairness and employee performance: An examination of the relationship between organizational politics and procedural justice. Organizational behavior and human decision processes, 94(1), 1-14.
[4]. Bullock, H. E., Harlow, L. L., & Mulaik, S. A. (1994). Causation issues in structural equation modeling research. Structural Equation Modeling: A Multidisciplinary Journal, 1(3), 253-267.
[5]. Carmeli, A., & Josman, Z. E. (2006). The relationship among emotional intelligence, task performance, and organizational citizenship behaviors. Human performance, 19(4), 403-419.
[6]. Codier, E., Kooker, B. M., & Shoultz, J. (2008). Measuring the emotional intelligence of clinical staff nurses: an approach for improving the clinical care environment. Nursing administration quarterly, 32(1), 8-14.
[7]. Coleman, V. I., & Borman, W. C. (2000). Investigating the underlying structure of the citizenship performance domain. Human resource management review, 10(1), 25-44.
[8]. Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of applied psychology, 86(3), 425.
[9]. Cote, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51(1), 1-28.
[10]. Devonish, D., & Greenidge, D. (2010). The effect of organizational justice on contextual performance, counterproductive work behaviors, and task performance: Investigating the moderating role of ability‐based emotional intelligence. International Journal of Selection and Assessment, 18(1), 75-86.
[11]. Di Fabio, A., & Palazzeschi, L. (2012). Organizational justice: Personality traits or emotional intelligence? An empirical study in an Italian hospital context. Journal of Employment Counseling, 49(1), 31-42.
[12]. Devonish, D. (2016). Emotional intelligence and job performance: the role of psychological well-being. International Journal of Workplace Health Management, 9(4), 428-442.
[13]. Gefen, D., Straub, D., & Boudreau, M. C. (2000). Structural equation modeling and regression: Guidelines for research practice. Communications of the association for information systems, 4(1), 7.
[14]. Gillet, N., Colombat, P., Michinov, E., Pronost, A. M., & Fouquereau, E. (2013). Procedural justice, supervisor autonomy support, work satisfaction, organizational identification and job performance: The mediating role of need satisfaction and perceived organizational support. Journal of Advanced Nursing, 69(11), 2560-2571.
[15]. Goleman, D. (2001). Emotional intelligence: Issues in paradigm building. The emotionally intelligent workplace, 13, 26.
[16]. Greenberg, J. (1990). Organizational justice: Yesterday, today, and tomorrow. Journal of management, 16(2), 399-432.
[17]. Greenidge, D., Devonish, D. & Alleyne, P. (2014). The relationship between ability-based Emotional Intelligence and Contextual Performance and counterproductive work behaviors: A test of the mediating effects of job satisfaction. Human Performance, 27, 225-242.
[18]. Janssen, O., Lam, C. K., & Huang, X. (2010). Emotional exhaustion and job performance: The moderating roles of distributive justice and positive affect. Journal of Organizational Behavior, 31(6), 787-809.
[19]. Karim.J (2011), “Emotional Intelligence, Leader-Member Exchange, Organizational Justice, and Outcome Variables: A Conceptual Model”, International Journal of Leadership Studies, 6, 1554-3145
[20]. Law, K. S., Wong, C. S., Huang, G. H., & Li, X. (2008), “ The effects of Emotional Intelligence on Job Performance and life satisfaction for the research and development scientist in China”, Asia Pacific Journal of Management, 25, 51-59
[21]. Lindebaum.D (2013), “Does Emotional Intelligence moderate the relationship between mental health and Job Performance? An exploratory study”, 1-11
[22]. Mayer, J.D. and Salovey, P. (1997), “What is Emotional Intelligence?”, in Salovey, P. and Sluyter,D.J. (Eds), Emotional Development and Emotional Intelligence, Basic Books, New York, NY,3-31.
[23]. Meisler G (2013), “Empirical exploration of the relationship between Emotional Intelligence, perceived Organizational Justice and turnover intentions”, Employee Relations, 35, 441–455
[24]. Ng.T.W.H and Feldman.D.C (2008), “The Relationship of Age to Ten Dimensions of Job Performance”, Journal of Applied Psychology, 93, 392–423
[25]. Ouyang.Z,Sang.J,Li.P and Peng.J (2015), “Organizational Justice and job insecurity as mediators of the effect of Emotional Intelligence on job satisfaction: A study from China”, Personality and Individual Differences, 76,147-152
[26]. Podsakoff .P,M, MacKenzie .S.B, Moorman .R.H and Fetter .R (1990), “ Transformational leader behaviours and their effects on followers trust in leader satisfaction and organizational citizenship behaviours”, Leadership Quarterly, 1, 107–142
[27]. Rich.B.L , Lepine.J.A and Crawford.E.R (2010), “Job Engagement: Antecedents And Effects On Job Performance”, Academy of Management Journal , 53, 617–635.
[28]. Salajeghe.SandFarahmand.R (2014), “Explaining the Relationship between Emotional Intelligence and Organizational Citizenship Behavior”, International Journal of Economy, Management and Social Sciences,3,765-769
[29]. Shamsuddin.N and Rahmanb.R.A (2014), “The Relationship between Emotional Intelligence and Job Performance of Call Centre Agents”, Social and Behavioral Sciences, 129, 75 – 81
[30]. Shih.H and Susanto.E (2014), “Conflict management styles, Emotional Intelligence, and Job Performance in public organizations”, International Journal of Conflict Management, 21 ,147-168
[31]. Shooshtarian.Z , Ameli.F and Lari.M.A (2013), “The Effect of Labour’s Emotional Intelligence on Their Job Satisfaction, Job Performance and Commitment”, Iranian Journal of Management Studies ,6, 27-43
[32]. Spector, P.E., Fox, S., Penney, L.M., Bruursema, K., Goh, A. and Kessler, S. (2006), “The Dimensionality of Counterproductivity: Are all counterproductive behaviours created equal?”, Journal of Vocational Behavior, 68, 446–460.