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IJSTR >> Volume 9 - Issue 6, June 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Impact of Knowledge Management on Organizational Performance: A Field Study at Safeway Group in Jordan

[Full Text]



Saif Isam Aladwan, Ala' Isam Aladwan



Knowledge Management, organizational performance, Safeway group



The present study aimed at measuring the impact of knowledge management (KM) on the organizational performance of Safeway Group in Jordan. It adopts an analytical descriptive approach to meet the sought goals. It used a survey. The questionnaire forms were distributed to 172 directors of the departments, deputy directors and heads of the branches of Safeway markets. 157 questionnaire forms were retrieved. Knowledge management dimensions jointly (knowledge acquisition, knowledge storage, application of knowledge, knowledge sharing) significantly affect – at the significance level of (α = 0.05) - the organizational performance dimensions jointly (completion of task, quality of work, a quantity of work). The researcher recommends promoting awareness of senior management leaders in Safeway Group about the importance of knowledge management. KM is important for suppliers and customers because they are responsible for providing the latter group with resources that enable the organization to achieve excellence and a sustainable competitive advantage.



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