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IJSTR >> Volume 9 - Issue 6, June 2020 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

Binary Logistic Regression on Cafeteria Satisfaction Services

[Full Text]



Norziha Che Him, Yusliandy Yusof, Nur Syazwani Aqilah Mohamad Aris



Binary Logistic Regression, Cafeteria Satisfaction, Chi-Square Test Model Comparison



This study investigates student’s satisfaction level towards cafeteria services in Universiti Tun Hussein Onn Malaysia (UTHM) locat-ed in southeast Malaysia. A structured self-administered questionnaire survey has been conducted with 360 respondents by using stratified random sampling. This study adopted the Chi-Square test, Likelihood Ratio test and Binary Logistic Regression. The comparison result shows that students more satisfied to the Campus Cafeteria compared to the College Cafeteria. A significance test for the logistic coefficient by using the Likelihood Ratio test with predictors Food Quality, Staff Skills, Waiting Time and Gender show strong significant predictors that influenced student’s satisfaction towards cafeteria services. Hosmer-Lemeshow test revealed the greater p-value of Model 1 (0.418) compared to Model 2 (0.261). Therefore, Model 1 has been chosen as the best model with Food Quality, Staff Skills, Waiting Time and Gender were significant factors in influencing the student’s satisfaction towards the cafeteria.



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