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IJSTR >> Volume 7 - Issue 8, August 2018 Edition

International Journal of Scientific & Technology Research  
International Journal of Scientific & Technology Research

Website: http://www.ijstr.org

ISSN 2277-8616

The Effectivity Of Industrial Relations Court Services In Ternate City

[Full Text]



Herman Usman, Thamrin Husain, Sugeng Cahyono



Public services, district court, organizational goals.



This study aims to determine the effectivity of industrial relations court services in Ternate City, based on service process approach. This study conducted using qualitative method with descriptive analysis of interview, observation, and documentation results technique. The results showed that there are some indicators that have not been appropriate and does not support the Effectivity of the service process. The spirit of work is still very lacking, there is no reward system that stimulates the leadership to seek the creation of effective working groups as soon as the performance and development of employees, there has been no effort from individuals or organizations in achieving organizational goals and has not formed good cooperation, and conflicts that occur always solved according to the organization interests. This is very important and needs further thinking about the positive impacts of achieving organizational goals. In addition, some of the indicators that have been supported include the attention of employers to bosses, mutual trust and communication between leaders and employees are good, decentralization in decision making, vertical and horizontal relationships at the industrial relations court in Ternate City has been relatively good. Therefore, the case service process has not been effective.



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