The Effectiveness Of �WhatsApp� As An Information System Tool For The Optimization Of Office Resources In Some Polytechnics In Ghana

The primary aim of this study was to investigate whether �WhatsApp�, as information system tool, could be used to optimize office resources and also examine the challenges that confront WhatsApp users. The survey research design was employed to achieve this objective. Findings from the study revealed that, the use of paper, ink and electricity was optimized when WhatsApp was integrated in information system for office operations. The survey results also showed that users of WhatsApp were faced with the problem of poor network stability and purchase of air time was equally difficult for them. The study could have some implication in the area of the sale of smart phones and prices of telecommunication services. Thus, policy makers were recommended to make pragmatic policies to encourage communication service providers come up with more affordable products and services for the Polytechnics. Finally, we suggested that future research should look at other social media like Facebook or Tweeter to dig out other diverse perspectives especially, if the proposed study would cover other Polytechnics and traditional universities.

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